Your Site Manager uses
many features that require a recent browser. To make use of all of these
features, you will need to be using one of the following browser: Netscape
3.x-4.x, Internet Explorer 5.x or AOL 5.0 with IE 5.0. You will also need to
allow your browser to accept 'cookies.' We use cookies only for verification of
who you are once you have logged in and to insure that you are authorized to
make changes to your site. Please also note, that WebCenter utilizes session
level cookies to maintain your experience throughout the site. These sessions
do timeout if you remain inactive for an extended period of time. This is to
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!!! IMPORTANT NEWS !!!
New TeleCenter Features!
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Automatic Call Distribution (ACD) – Use your TeleCenter to distribute calls to
a defined list of PBX extensions.
Set up your PBX extensions with Call Forwarding to the participant’s phone
number(s), set up an ACD Extension, and assign PBX extensions to that ACD
extension.
Watch calls come into your ACD extension and route to a participant’s
extension.You can set the distribution to Round Robin or Next Available,
monitor calls in the queue, and view statistics including average wait time.
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Video tutorials are now available to walk you through setting up your
TeleCenter.
The Video Directory link at the top of your back office displays
a list of all
videos:
The Watch Video Tutorial link displays on each page that has a
video that was created specifically for it :
Browser Compatibility Issue
If you are using Internet Explorer 8 there are known compatibility issues that Microsoft addressed using the Compatibility View feature.
Click the Compatibility View toolbar button to display the website as viewed in earlier versions of Internet Explorer. This will correct display problems like missing submenus, misaligned text, images, or text boxes.
This option is on a per site basis; all other sites will continue to display with Internet Explorer 8 functionality. Or you can set it to view all websites in Compatibility View.
Alternatively, you can use Firefox as your browser.
Click here for a video tutorial that can guide you through these settings.
COA Network Team - Better Tools for Better
Business™
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